Sunday, February 12, 2017

Feedback is your cue to rethink and revise.

This cat was inspired by an article at the Impraise.com blog: Overcoming The Fear Of Feedback. One really intriguing part of this article is about creating a "feedback habit," and it describes the way that Starbucks uses the LATTE system to create a feedback habit for its employees for handling customer complaints. Here's the paragraph that introduces the topic of feedback habits:
An important part of overcoming your fear is creating a feedback habit. In Pulitzer prize-winning journalist Charles Duhigg’s book The Power of Habit: Why We Do What We Do in Life and Business, he describes how neuroscientists and psychologists discovered the impact of habits on rewiring the brain towards certain behaviors. Marketers and CEOs have used the key elements of creating a habit - cue, routine and reward - to induce certain behaviors in consumers and employees. Duhigg contends that by creating a routine and reward system triggered by certain cues, we can rewire our brain to create new habits and behaviors.

Feedback is your cue to rethink and revise.



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